One of the more exasperated phrases you here at any work place may very well be, “I’ve told him over and over and he still doesn’t get it!” That, of course, leads one to say, “I can explain it to you but I can’t understand it for you!” The question becomes, I suppose, what can be done to ensure that understanding takes place? Or, why isn’t the person receiving the explanation “catching on?” And, some of the answers may surprise you!
The Person doing the Explaining doesn’t really Understand the Situation Themselves
Paraphrased “the blind leading the blind,” confusion exists because there truly is a lack of understanding all the way around.
The Person doing the Explaining understands the Situation too well
Frequently we often have such a good grasp of an issue, especially its deeper aspects and nuances, that we tend to forget that those not in the know often need to have the most rudimentary facts shared with them.
The one trying to Understand doesn’t have as much Background Information as is Assumed
You can’t expect someone to understand algebra if they don’t know how to multiply and divide. Before you introduce new concepts to an employee, make sure they know what you think they know!
And one that might really shock you…
The person being instructed doesn’t want to learn the new information
For some reason, in today’s business and manufacturing culture there are some, and perhaps many, who don’t want to learn more for they fear it will result with them needing to assume more responsibility – even if these moves will provide them with a higher income. More and more you hear people say, “I just wanna do my job and go home!’’ Whether learning more puts them outside of their comfort zone or they are truly underachievers is debatable, but whatever the case they just don’t want to expand their horizons.
So, if you find yourself in a position where you feel you have to tell someone, “I can explain it to you but I can’t understand it for you,” do a quick survey and see why, exactly, your protege is having such a problem!